Terms & Conditions

Welcome to Executive Global Nanny LLC ("EGN," "we," "our," or "us"). These Terms & Conditions apply when you visit our website, create an account, submit a care request or nanny application, or use our placement and childcare services. By using the website or services, you agree to these terms. If you do not agree, do not use the services.

Additional written service agreements, checkout disclosures, or placement documents may apply to a particular service. If they conflict with these general terms, the service-specific written agreement controls for that service.

EGN provides agency-coordinated childcare and placement services, which may include:

EGN reviews nanny applications and, with appropriate authorization, conducts or coordinates identity, reference, credential, and background checks relevant to a placement. Nannies must provide accurate information and the documents requested for their application; the agency carries out background screening rather than requiring a nanny to provide a completed background-check report as a substitute.

Screening is intended to support safer placements but cannot eliminate every risk or guarantee future conduct, performance, or suitability. Families should promptly raise safety concerns with the agency and take reasonable steps to protect children in their care.

Families agree to:

Nannies using the platform agree to:

EGN coordinates the search and selects candidates for a family’s shortlist based on information available to the agency. The family may review the shortlist and communicate with the agency about next steps through the platform. Platform messaging is for family-to-agency and nanny-to-agency communication; it is not a family-to-nanny chat service.

Unless a separate written agreement states otherwise, EGN acts as a placement agency and the family is responsible for the employment relationship with a nanny it hires, including wages and employer obligations. EGN does not guarantee a particular placement or an individual’s conduct. Any placement guarantee, including its duration, eligibility, and remedy, is governed by the applicable written placement agreement.

Subscription cancellations stop future renewals under the billing period described above. For nanny placement searches, the search fee covers the agency’s work to initiate and conduct the search and is not refundable after matching work begins, except where required by law or a written service agreement. The placement fee, replacement support, and other remedies are governed by the written placement agreement and applicable law.

If you believe a payment was made in error or need to discuss a cancellation, contact EGN promptly. We will review the payment and applicable agreement.

You agree not to:

Families and nannies must protect personal, household, child, employment, and screening information they receive through the agency. Use that information only for the service or placement for which it was provided. Confidentiality obligations continue after an account is closed or a placement ends, except where disclosure is required by law or needed to address an immediate safety concern.

Website content, branding, graphics, and software are owned by EGN or its licensors and protected by applicable intellectual-property laws. You may use the website for its intended purposes, but may not copy, distribute, modify, or commercially exploit protected content without written permission.

To the extent permitted by law, EGN is not responsible for independent acts or omissions by families or nannies, employment decisions made by a family, or information a user provides that EGN could not reasonably verify. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any service-specific allocation of risk or remedy must be stated in the applicable written agreement.

These Terms are governed by the laws applicable in New Jersey, without regard to conflict-of-law rules, subject to any mandatory consumer protections that apply. If a concern arises, please contact EGN first so we can try to resolve it in good faith. Any formal dispute process is subject to the applicable written agreement and governing law.

We may update these Terms by posting a revised version here and updating the date. Changes apply prospectively from the posted effective date, except where law or a written agreement requires otherwise. We may suspend or end access when necessary to protect users, the platform, or the agency, or when an account violates these Terms or applicable law. You may stop using the website and close your account by contacting us; payment, confidentiality, and other obligations that by their nature continue will remain in effect.